Cancellation, Return & Refund Policy

Last updated: September 2026

This policy explains how cancellations, returns, exchanges, and refunds work for purchases made from Young Behaviours Press through youngbehaviours.com and the Practice Language Naturally mobile app. It forms part of our Terms and Conditions.

1. Nature of our products

We sell digital educational courses. There is no physical product and nothing is shipped. When your payment is confirmed, access to the course is granted to your account immediately and is available on both the website and the mobile app for 12 months (365 days) from the date of purchase.

2. Cancellation

• Before payment: you can abandon or cancel a checkout at any time before completing payment, at no charge.
• After payment: because course access is delivered immediately, a purchase generally cannot be "cancelled" after payment is confirmed — instead, it may qualify for a refund under section 3 below.
• You may stop using a course at any time. There are no recurring charges or subscriptions; each course is a one-time purchase.

3. Refund eligibility

You may request a refund if:

• you request it within 7 days of purchase and you have not substantially accessed or downloaded the course content; or
• you were charged more than once for the same course, or charged in error (duplicate or accidental payment) — refunded in full; or
• a technical problem on our side prevents you from accessing a course you paid for and we are unable to resolve it within a reasonable time — refunded in full.

4. What is not refundable

• Requests made after the 7-day window, except where required by law.
• Courses where a substantial portion of the content has already been accessed, completed, or downloaded.
• Change of mind after meaningfully consuming the course.
• Purchases where our Terms were breached (for example, account or content sharing).

5. Returns and exchanges

As our products are digital and delivered immediately, we do not accept "returns" in the physical sense, and we do not offer exchanges between courses. If you bought the wrong course by mistake, contact us within 7 days and we will try to help — for example by refunding the unused course so you can purchase the correct one.

6. How to request a refund

Email support@youngbehaviours.com from the email address on your account, with:

• the course name;
• the date of purchase and the amount charged;
• the Safepay reference or order number, if you have it;
• a brief reason for the request.

We aim to review and respond to refund requests within 5–7 business days.

7. Refund method and turnaround

Approved refunds are issued to the original payment method through Safepay. Once approved, please allow 7–10 business days for the amount to appear on your statement, depending on your bank or card issuer. Refunds are made in PKR (Pakistani Rupee); any currency-conversion differences applied by your bank are outside our control.

8. Chargebacks

If you believe a charge is wrong, please contact us first — most issues can be resolved quickly. Raising a chargeback without contacting us may delay resolution while the payment is under dispute.

9. Contact

• Email: support@youngbehaviours.com
• Phone: +92 346 4613992
• Address: Mukhtar Virk House, Village Tamboli, near Masjid-e-Ghousia, Tehsil Kamoke, Gujranwala, Pakistan